Purchases are shipped before 4:00 p.m. Monday through Friday, Central Standard Time. Shipping is usually FREE for the first item purchased & WE NEVER CHARGE SALES TAX!
**Shipments to Alaska, Hawaii, U.S. Territories, and worldwide incur shipping charges which are calculated after purchase is complete.**
Please allow 3-9 business days to receive purchases, as each order is custom made.
We will e-mail you with tracking information as soon as possible.
Customer Satisfaction is a top priority! If you receive your product(s) and are unsatisfied:
E-mail us within (5) five days of receiving your purchase!
E-mail: EliteCustomerService@XclusiveRemy.com with: name, order number (if applicable), reason for return, tracking number for return shipping if returning purchase.
We may refund your purchase after you notify us within (5) five days upon receiving your product(s), return the product(s) to us in it's/their original packaging, and we verify the condition of the product(s).
Products which have been altered, worn, or used do not qualify for a refund.
All returns are subject to a 10% restocking fee.
We do not refund shipping fees.
Customer is responsible for shipping on refunds/returns unless customer receives incorrect order.
We reserve the right to use our discretion in issuing refunds/returns.
Returns may not be considered after (5) five days of customer receiving purchase.